Returns & Refunds

Returns, Refunds & Cancellations

Last updated: 26 October 2026

We want you to choose for your home with confidence. Ta em Casa offers 30-day free returns in addition to your statutory consumer rights.

Our 30-day free-return offer

Request a return within 30 calendar days after receiving your item by emailing ajuda@taemcasa.com. Include your order number or another reasonable proof of purchase and identify the item. For a voluntary change-of-mind return outside the statutory cancellation rules, the item should be unused, uninstalled and undamaged, with its accessories and protective packaging where reasonably available. These conditions do not remove rights relating to faults or statutory cancellation.

We pay standard return postage for eligible returns through a prepaid tracked method or an agreed collection. There is no restocking fee. You will not be required to fund international return postage for an eligible return. If a prepaid label is unavailable, we will agree collection or reimbursement arrangements before you incur a cost. Contact us for the correct return address; do not send goods to a supplier or our correspondence address without instructions.

Your UK right to cancel

For most online purchases, you can cancel without a reason from the time you order until 14 days after the day you receive the goods. For one order delivered in separate items, this normally runs from receipt of the last item. Tell us by email or post using a clear statement; you then normally have a further 14 days to return the goods. Our approval is not required for a valid cancellation notice.

You may inspect the item as you reasonably could in a shop. Opening the box does not automatically remove your cancellation right. A deduction for reduced value may apply only where lawful, including handling beyond what is necessary to establish the item's nature, characteristics and functioning.

Refund timing and method

We refund to the original payment method unless another lawful method is expressly agreed. For statutory cancellation, reimbursement is due within 14 days after notification, although we may lawfully wait until we receive the goods or evidence of return, whichever is earlier. For our additional commercial return offer, we issue the refund no later than 14 days after receiving the return or adequate evidence of posting, whichever is earlier. Your payment provider may need additional time to display it.

For cancellation of the whole order, standard outward delivery charges are refunded where paid. An optional premium upgrade may be excluded where lawful. We do not substitute store credit for a refund you are entitled to receive.

Faulty, damaged, unsafe or incorrect goods

Email us as soon as reasonably possible and stop using any product that appears unsafe. Photographs can help, but are not an absolute requirement. We remain your point of contact and arrange the remedy required by law, including reasonable necessary return costs. You do not have to negotiate only with the manufacturer or courier.

UK consumers retain rights under the Consumer Rights Act 2015, including the short-term right to reject qualifying faulty goods within 30 days and subsequent repair, replacement, price-reduction or rejection rights where applicable. These rights are not limited to our 30-day return offer or one-year commercial warranty.

Exchanges, sale items and exceptions

Exchanges depend on stock; you may choose a refund if the replacement is unavailable. Sale and Black Friday items retain their statutory rights. Standard colour or size choices do not by themselves make an item personalised. Any lawful cancellation exception for a genuinely bespoke item must be explained before purchase.

Cancellation before dispatch

Contact us promptly to cancel or correct an order. We will try to stop fulfilment. Dispatch does not remove an applicable cancellation or return right.

Optional cancellation form

To: Ta em Casa, Avenida Santa Terezinha, 01, Joaçaba, Santa Catarina, 89600-000, Brazil; ajuda@taemcasa.com.
I give notice that I cancel my contract for the following goods: __________.
Order number: __________. Ordered on / received on: __________.
Customer name and address: __________.
Date: __________. Signature, only if submitted on paper: __________.

These terms are written for UK consumer orders. Mandatory rights in any other enabled destination remain unaffected.

Ta em Casa · taemcasa.com · ajuda@taemcasa.com