Terms of Service

Terms of Service

Last updated: 26 October 2026

These terms apply to consumer purchases from Ta em Casa at taemcasa.com, with information below tailored to UK delivery. Ta em Casa operates from Brazil. Our business correspondence address is Avenida Santa Terezinha, 01, Joaçaba, Santa Catarina, 89600-000, Brazil; contact ajuda@taemcasa.com. Shopify provides the ecommerce platform; Ta em Casa remains responsible for the customer order.

Products and safe installation

Review the selected materials, dimensions, finish, light source, electrical requirements and installation information before purchase. Products must match their description and meet applicable consumer requirements. Fixed electrical lighting should be installed by an appropriately qualified electrician. We do not claim UK plug compatibility, a particular safety certification or an outdoor or bathroom rating unless confirmed for the item.

Orders and payment

Provide accurate contact and delivery details. You can review the order before payment. We acknowledge your order and communicate acceptance or any fulfilment problem. If we cannot fulfil an order, we provide the cancellation or refund required. We do not substitute a different product without your agreement.

Prices for the UK store are shown in pounds sterling (GBP). The checkout identifies the amount charged and the payment methods currently available. Cash on delivery is not offered. Your bank or payment provider may apply its own foreign-transaction charges. Delivery, taxes and import information are explained in our Shipping Policy; we do not introduce undisclosed charges after purchase.

Delivery, returns and warranty

Eligible UK orders receive free standard delivery. Estimated total delivery is 10–12 working days, including processing of up to 3 working days. We offer 30-day free eligible returns and an additional one-year limited product warranty. These commercial offers do not replace statutory cancellation, quality, delivery or refund rights. See our Returns & Refunds Policy.

Discounts and promotions

Discount eligibility, codes, dates and any combination restrictions are set out in the relevant offer. “Up to” discounts apply to the identified selection, not automatically to every product. Reference prices must reflect a genuine comparison. Discounted items keep their statutory rights.

Privacy and communications

Personal information is handled under our Privacy Policy. Buying from us does not by itself give blanket consent to optional marketing. You can unsubscribe from promotional emails while continuing to receive necessary order communications.

Website use and content

Do not use the store for fraud, unlawful activity or interference with others. Original and third-party content remains subject to the relevant owner's rights. A website correction does not automatically alter an existing binding order or remove consumer rights.

Complaints and legal rights

Email ajuda@taemcasa.com so we can try to resolve a concern. You retain any right to contact a competent regulator, authority or court. No provision excludes liability that cannot lawfully be excluded, restricts mandatory UK consumer protections or requires exclusive use of a foreign court. Customers in other enabled destinations retain their mandatory local rights.

Changes

Future changes are dated and do not retrospectively reduce rights attached to an existing order. If part of these terms cannot lawfully apply, the remaining terms apply only to the extent permitted.

Ta em Casa · taemcasa.com · ajuda@taemcasa.com